Most preorders for a product are processed in batches of 7 days each. This is to make sure that stock can be confirmed for each batch before opening up the next one.

Preorders are taken on a first come, first served basis. In the event that there isn't enough stock to be assigned during any given batch, the last units available will be assigned in the order reservations were placed.

In the case of a product where the release date is some time away, batches may continue until close to the release date or sold out. For preorder products with shorter wait times, only a few batches will run before being closed. In each case, there'll be a notification to signal when the final batch for a given preorder product is being run.

Click the 'preorder' button on the product's page, then head to the checkout as normal to finalise your purchase. Once it's processed you'll have secured your place in the queue for that product!

Technically yes, with a catch.

Shipment of any in stock items will be delayed until the last of your preordered item(s) are ready for shipment. This delay includes preordered items which arrive before others.

E.g: if you were to order 2 in stock products, 1 preorder product due to arrive in 2 weeks and another preorder product due to arrive in a month, your entire order would be mailed to you once the final preorder product arrives.

If you'd prefer not to wait, simply process your purchases separately. If you change your mind on the timing once you've ordered, that's no problem at all! Contact us and we'll sort everything out for you.

Refunds for change of mind on preorders prior to shipping may be done within 7 days of the purchase date. For change of mind refunds once your preordered item(s) are shipped, please refer to our standard returns/exchanges policy.

Prior to shipment, but after the 7 day period, you're welcome to exchange the funds for another product (including other preorders) or opt for a Momohana gift card of equal value. Gift cards don't expire.

In the event that there isn't enough stock to fullfill all preorders in a batch, we'll get in touch with you immediately so that you can decide what you'd like to do.

In some cases, we may be informed that there'll be more stock available at a later date. If this is the case, we'll let you know and you can decide whether or not you'd like to wait for the later shipment. If you do, you'll have priority for any further shipments.

If you'd prefer not to wait (or there's no further stock on the way), you're welcome to put the funds towards something else, opt for a Momohana gift card (no expiry) or request a full refund.

While we do our best to ensure shipment dates are as accurate as possible, occasionally, stock can be delayed in arriving to our stockists in Japan (so then delayed being forwarded to us).

If we're informed a preordered product is delayed by more than 2 weeks, we'll get in contact with you to discuss your options.

You're of course welcome to wait for the product to arrive, however if you'd prefer not to, you can put the funds towards something else, opt for a Momohana gift card (no expiry) or request a full refund.